Report of CATSA’s Official Languages Act Requirement
Under Part IV of the Official Languages Act, CATSA is required to provide screening services to the travelling public in both official languages at airports with one million or more passengers, and at airports where there is a significant demand for services in the minority language.
In an effort towards continuous improvement, CATSA surveys passengers across the country on a quarterly basis to verify if they were served in their preferred language. Survey results, along with compliance measurement reports and complaints, are analyzed and used to improve front-line performance.
CATSA remains committed to promoting a bilingual work environment. CATSA continues to remind its employees that promoting an inclusive, bilingual culture in the workplace is a team effort.
Report of Access to Information Act and Privacy Act Requests
CATSA strives to incorporate the legislative obligations under the Privacy Act and the ten principles of the Canadian Standards Association Model Code into every program and activity that it develops. CATSA is subject to the Access to Information Act and the Privacy Act and strives to meet both the spirit and the legal requirements of these two Acts.
Accessible Canada Act
The Accessible Canada Act came into force in 2019. CATSA continues to work with the CTA and Employment and Social Development Canada to ensure that the organization is prepared to meet the requirements once the associated regulations come into effect. During this process, it has become clear that CATSA is well positioned to meet the future regulations, and in fact has set a positive example for delivery of accessible services to the public.
CATSA has been working with the CTA to ensure the organization’s compliance with new regulations under the Accessible Canada Act. These regulations will guide efforts to further strengthen delivery of accessible services to the public.